YCloud支持在对客户设置Owner，类似于CRM系统中的销售归属。
当该客户的对话进线时，可根据他的Owner强制将对话分配给此Owner。
操作教程
步骤一：
邀请人成为进入你的YCloud账号。
客服步骤：点击查看详细步骤
销售步骤：点击查看详细步骤
步骤二：
在Contact页面将指定客户的Owner设置为这个某销售/客服。点击访问Contact页面
输入Owner时可选择已存在的销售/客服，也可以输入email
点击查看其它设置方式：API设置Owner，导入Contact文档指定Owner
步骤三：
打开Owner分配的开关，设置入口：WhatsApp accounts - Settings - Assignment
当开关打开后，会话进线是会判断客户是否有Owner，有Owner的情况下会将此会话强制分配给该Owner
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